Shipping & Returns Policies

– Shipping –

Inventory shortages or other fulfillment issues may cause delays.

Your order is shipped using a carrier that we have selected.

We cover the shipping fees as long as the shipping address is located in Canada and the Continental United States.

Once you have completed your purchase on our online store, we will provide you with an estimated delivery date.

Every effort is made to facilitate the delivery of your order on time, and by the estimated delivery date.

After your order is processed and fulfilled, we will send you an email  containing the order tracking number.

Once  your order is fulfilled and placed in the hands of our selected  shipping carrier, we cannot guarantee the delivery date indicated by the  carrier.


– Returns –

30 Days Return –  All product must be returned within 30 days of the product being shipped.  A shipping return label will be included with all orders shipped from East Coast Internet Imports warehouse. 
Once we issue a return merchandise authorization (RMA) number you will have 14 days to return the order or items to us.

  • You must return the item in it's retail packaging, not openned, with the original seals.
    • By doing this, will issue a full refund.
  • If you open the packaging and realize then it would not be a fit.
    • We will collect a 5% re-listing fee.
      • Because for this item life to continue and go back on the market, we are forced to re-listed has an openbox or refurbish products.
        • Once the funds collected, we will approve your RMA and provide you with a return label.
  • If the product was Death on Arrival (DOA)
    • We will issue a full refund.
  • All RMA number issued by East Coast Internet Imports Inc. and it's partners must be received and confirmed by us
    • before we consider collecting a re-listing fee or issue a full refund.
  • We may also decide to reject a returned product
    • If we conluded that there was damage done on the RMA caused by customer packing material negligence.
  • If the returned RMA product is considered unfit by us to issue a full refund:
    • we will notify the customer that the return has been rejected and;
    • no refund will be issued to the customer.
  • If we reject a RMA, the customer can choose one of the following options:
    • The product can shipped back to the customer
      • at a reasonable shipping method offered by us and
      • the customer has to pay the shipping fees for us to return this item
    • The product can be recycled by us at the request of the customer (no fees apply).

If you do not select one of the above options within 14 days of receiving the products we will inform you that your return has been rejected and the product will be recycled.

  • Free Shipping Returns:
    • If did select the "free shipping" option at the time of your purchases:
      • You will be entitled to receive for free return shipping on your RMA, using a carrier that we’ve selected.

Please read carefully the notes below.

  • We are not responsible for risk of loss or damage in you returning a product to us. 
    • If we decide to offer a insurrance on a RMA shipping label it is only to cover our cost and not you cost.
      • You can not try to conviance us to
        • Sent you money based on the fact that
          • we may or may not receive the insurance coverage on back on it. 

  • We only offer free return shipping in Canada at this time.


– Returns and Refunds –

At, we do everything we can to ensure you are happy with your purchase but we know that sometimes a product is just not right.

  • You may return your point of sales products within 30 days of receipt by you, as long as it is in new condition and has the original packaging.
  • No returns are accepted over 30 days.
  • We only accept returns of the products we sold directly to you.
  • We will cover the cost of a product returned
    • As long as the product was originally shipped to you free of charge.
  • Priority shipping charges selected at checkout are non-refundable.

If  we suspect you’re abusing the return policy

For example:

  • by returning  products on multiple occasions or on a seasonal basis
  • we reserve the right to refuse your return
  • we also reserve the right
    • to temporary or permanatly disable your account
      • depending the required solution to the current situation


If you got any quetions or concern regarding this policy, contact us by click on the link at the bottom of this page.


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